
Terms of Use
Welcome to www.MenopauseWize.com (the “Website”), owned and operated by SheRise Healthcare Private Limited (“Company”).
Please carefully go through these terms and conditions (“Terms”) and the privacy policy available at (“Privacy Policy”) before you decide to access the Website or avail the services made available on the Website by the Company. Your privacy is important to us. Personal information collected on this Website will be handled in accordance with our Privacy Policy, (link here) which outlines how we collect, use, and protect your data. By using this Website, you consent to the collection and processing of your personal information as described in our Privacy Policy. We may use your data to improve our offerings and enhance user experience but will not share personal data with third parties without your consent, except where required by law.
The content provided on this Website, including articles, courses, videos, and other resources, is for informational and educational purposes only. It is not intended to substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of a qualified healthcare provider regarding any medical condition or treatment options related to menopause or hormone therapy.
1. Use of Website
By accessing and using this Website, you accept and agree to abide by the Terms. If you do not agree with any part of the Terms, please refrain from using the Website.
You agree that the Terms may be updated, amended, modified, or revised by the Company from time to time. To ensure that you are aware of any such additions, revisions, amendments, or modifications, you will be informed by email to the email address provided by you at the time of registration/signing up on the Website. If you continue to use the Website after the updated Terms and Conditions have been published, it shall be deemed that you have read, understood and accept such revisions, additions, amendments or modification to the Terms.
2. Age Requirements
a. If you are under the age of 18 (eighteen) years, you must have your parent or legal guardian’s permission to use the Website. Please have your parent or legal guardian read these terms with you.
b. If you are a parent or legal guardian, and you allow your child to use the Website, then these terms apply to you and you are responsible for your child’s activity on the Website.
3. Use of Website
a. If you meet the age-related requirements set out above, you can create an account on the Website, by providing necessary details such as your name, email address, and any other relevant personal information. The Company shall collect, process, and store such personal information in accordance with applicable laws and the Privacy Policy.
b. You have the right to review your personal information and in case of any grievances regarding the processing and/or storage of such personal information, you may contact the Grievance Officer, whose name and contact details are Dr. Sukhpreet Patel info@menopausewize.com.
c. By using the Website, you affirm that you have understood, and are competent to abide by the Terms.
d. While taking part in any community / forum related activities on the Website, you agree that you will not host, display, upload, modify, publish, transmit, store, update, or share any information that:
i. belongs to another person and to which you do not have any right;
ii. is obscene, pornographic, paedophilic, invasive of another’s privacy including bodily privacy, insulting or harassing on the basis of gender, racially or ethnically objectionable, relating to or encouraging money laundering or gambling, or an online game that causes harm to other users, or promoting enmity between different groups on the grounds of religion or caste with the intent to incite violence;
iii. is harmful to children;
iv. infringes any patent, trademark, copyright or other proprietary rights;
v. deceives or misleads or knowingly and intentionally communicates any misinformation or information which is patently false and untrue or misleading in nature;
vi. threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign States, or public order, or causes incitement to the commission of any cognisable offence, or prevents investigation of any offence, or is insulting other nation;
vii. contains software virus or any other computer code, file or program designed to interrupt, destroy or limit the functionality of any computer resource;
viii. violates any law for the time being in force.
e. If you undertake any of the above as set out in Clause 3 (d), the Company has the right to suspend your account indefinitely, and take any actions as required under applicable law.
f. You agree that the Company may contact you via phone, email, SMS, or other electronic means to (i) gather feedback about the Website or the services; and (ii) seek input on any Registered Medical Practitioners listed on the Website.
g. If you are a Registered Medical Practitioner, in addition to the foregoing, you shall:
i. provide your name, qualification, registration number, and contact details; and consent that such information may be shared with any other user, if requested by such other user.
ii. comply with all applicable laws, including the Telemedicine Practice Guidelines of 2020, whilst rendering any services offered by the Company, through their Website.
iii. provide any updates to any information submitted by you in a timely manner, immediately upon there being a revision in the said information.
4. Booking Facility and Consultation services
a. The Company provides a booking facility on the Website that allows you to schedule appointments with Practitioners. While the Company ensures that you receive confirmed appointments through this service, it holds no responsibility if a Registered Medical Practitioner later cancels the appointment or becomes unavailable.
b. The Company represents and warrants that it shall comply with all applicable laws in providing the online consultation services. You hereby agree that you are aware of the services offered on the Website, and that such services are in line with applicable laws.
c. If you wish to avail of the telemedicine services, you consent that you have read and understood the terms and conditions of such telemedicine service, which is available here
5. Website License
a. Subject to your compliance with the Terms, Company grants you a limited, non-exclusive, non-transferable license: (i) to view, download and print any content of Website solely for your personal and non-commercial purposes.
b. You will not use, copy, adapt, modify, prepare derivative works based upon, distribute, license, sell, transfer, publicly display, publicly perform, transmit, stream, broadcast or otherwise exploit the Website and services, except as expressly permitted in the Terms.
c. You agree that all content on this Website, including text, graphics, logos, videos, and other materials, is proprietary to the Company.
6. Indemnity
a. You agree to indemnify, defend and hold harmless the Company, its affiliates and their respective officers, directors, lawful successors and assigns from and against any and all losses, liabilities, claims, damages, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by such indemnified persons, that arise out of, result from, or may be payable by virtue of, any breach of these Terms by you.
b. In addition to the foregoing, if a Registered Medical Practitioner, you agree to indemnify, defend and hold harmless the Company, its affiliates and their respective officers, directors, lawful successors and assigns from and against any and all losses, liabilities, claims, damages, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by such indemnified persons, that arise out of, result from, or may be payable by virtue of any claims for clinical negligence that may be brought against you, specifically in relation to the telemedicine services offered by the Website on the basis of your professional qualifications submitted by you to the Company.
7. Limitation of Liability
a. In no event shall the Company be liable for any special, indirect, consequential, exemplary or incidental damages, however caused, arising out of or relating to the services provided on the Website.
b. Company assumes no responsibility, and shall not be liable for, any damages to, or viruses that may infect your equipment on account of your access to, use of, or browsing the Website or the downloading of any material, data, text, images, video content, or audio content from the Website.
c. The aggregate liability of the Company under the Terms, regardless of the form of the action and whether in contract or in tort, including negligence, shall be limited to the fees paid by the user for availing of the telemedicine services.
d. If you avail of any of the third party services such as nutrition, lifestyle modification, or any other such third party services, through their respective links on the Website, the Company will not be liable for any damages however caused, arising out of or relating to such third party services.
8. Governing Law and Dispute Resolution
a. You agree that the Terms will be governed by the laws of India.
b. Any disputes arising from these Terms will be resolved exclusively by the courts at Mumbai and you and the Company consent to personal jurisdiction in those courts.
9. Miscellaneous Clauses
a. In the event of any provision of the Terms being held or becoming invalid, unenforceable or illegal for any reason, the Terms shall remain otherwise in full force apart from the said provision, which will be replaced with a legally valid provision that most nearly reflects the same purpose as that of the deleted provision.
b. No provision of the Terms shall be deemed to be waived and no breach excused, unless such waiver or consent shall be in writing and signed by Company. Any consent by Company to, or a waiver by Company of any breach by you, whether expressed or implied, shall not constitute consent to, waiver of, or excuse for any other different or subsequent breach.
c. The Website may be linked to the website of third parties, affiliates and business partners. Company has no control over, and not liable or responsible for content, accuracy, validity, reliability, quality of such websites or made available by/through our Website. Inclusion of any link on the Website does not imply that Company endorses the linked site. You may use the links and these services at your own risk.
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Cancellation & Refund Policy
We understand that unexpected situations arise. However, to ensure fairness and availability for all clients, we require a minimum of 48 hours’ notice for any cancellations or rescheduling.
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Cancellations or rescheduling requests made with more than 48 hours’ notice will be eligible for a full refund or rescheduling at no extra cost.
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Cancellations made within 48 hours of the scheduled appointment are non-refundable and not eligible for rescheduling.
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No-shows will not be refunded or rescheduled.
We appreciate your understanding and commitment to honoring time—for yourself and for us.